drscott | Bose: good service. United Health: irritating.

My Bose mobile on-ear headphones with microphone for iPhone calling work well, but last week the music suddenly became one-channel (or less.) Traced it to a spot in the cable near the microphone. Called them today and they said since it's in warranty (8 months into a one-year term) they'll send out a new cable, though it may be a few weeks since it's back-ordered. Good job, and the rep actually was, um, a native English speaker, which made it much less frustrating.

On the other hand, United Health robocalled today asking for Paul. I told the machine I was not him. It then told me to take the message he should call another number to "update his information." So I called that (we impersonate each other all the time!) and keyed and spoke reassurances that no, his partner was not covered by another policy, an annual ritual. Sigh.