Bose: good service. United Health: irritating.

[drscott]

My Bose mobile on-ear headphones with microphone for iPhone calling work well, but last week the music suddenly became one-channel (or less.) Traced it to a spot in the cable near the microphone. Called them today and they said since it's in warranty (8 months into a one-year term) they'll send out a new cable, though it may be a few weeks since it's back-ordered. Good job, and the rep actually was, um, a native English speaker, which made it much less frustrating.

On the other hand, United Health robocalled today asking for Paul. I told the machine I was not him. It then told me to take the message he should call another number to "update his information." So I called that (we impersonate each other all the time!) and keyed and spoke reassurances that no, his partner was not covered by another policy, an annual ritual. Sigh.

Comments

[excessor.livejournal.com]

The insurance thing is just odd. There's never a request to do this via paperwork, so I don't understand the whole “We now need to call someone” as a way of getting this done, rather than just checking a box, online or on the registration paperwork. I understand why they do this (to avoid coordination of benefits issues with an erstwhile second company), but here we are halfway through May. I selected our options in November. sigh.

[sfkev.livejournal.com]

Is this done for anyone with a spouse/partner or just domestic partners? Just curious, cuz I have never heard of this "checking" before.

[omero-hassan.livejournal.com]

Someone at United Healthcare is trying to hit on you, that's my theory.