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My Indian minions
Nov. 4th, 2009 11:19 amJust spent an hour chasing down a charge from Travelocity for "insurance" (next to useless) on our upcoming trip to NYC/PA. I specifically removed the insurance when I ordered the tickets, and I remember being irritated that they were making the add-on the default, but here's $39.90 for it on AmEx...
Spent half an hour on the phone with Travelocity (really an Indian call center.) The first level attempted to deflect saying that since it had been over 30 days since booking, it was too late. The second level was very much slicker, and tried to overwhelm me with detail, the fact I had been sent an email showing the charge (buried far down in the statement), that a policy had ben issued and a number assigned (expensive operation, assigning a number!)
I told the slick gentleman I was not going to waste any more time with him since it would be faster to start a chargeback with AmEx. After I hung up, he called back and said they would reverse the charge and cancel the policy.
So naturally I went to AmEx and had that Indian call center dispute the charge. It would be foolish to believe a company that already shows it is not trustworthy. Despite their gay-positive marketing, then, Travelocity is now off the list of vendors I will use.
My Indians are better than their Indians.
Spent half an hour on the phone with Travelocity (really an Indian call center.) The first level attempted to deflect saying that since it had been over 30 days since booking, it was too late. The second level was very much slicker, and tried to overwhelm me with detail, the fact I had been sent an email showing the charge (buried far down in the statement), that a policy had ben issued and a number assigned (expensive operation, assigning a number!)
I told the slick gentleman I was not going to waste any more time with him since it would be faster to start a chargeback with AmEx. After I hung up, he called back and said they would reverse the charge and cancel the policy.
So naturally I went to AmEx and had that Indian call center dispute the charge. It would be foolish to believe a company that already shows it is not trustworthy. Despite their gay-positive marketing, then, Travelocity is now off the list of vendors I will use.
My Indians are better than their Indians.
